If you’re looking to return or exchange your order for whatever reason, we’re here to help. We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
Returned items must have tags still on and be returned in original packaging.
Returned items must have no visible signs of wear or use.
To initiate a return, please complete the following steps:
- Reply to your order confirmation email to request which products you would like to return.
- We’ll email you instructions on how to courier the item to us.
- Send the relevant items back to us.
- We’ll process your refund within two working days of receiving the items.
Additional Information:
- We’ll process refunds as quickly as possible, within a couple of working days is usual.
- If you have any questions about this please get in touch with us at natasha@webstock.org.nz
Need help?
Contact us at natasha@webstock.org.nz for questions related to refunds and returns.